At least 85% of nurses of all ages and stages have been bullied in their career. Many nurses also report difficulty with addressing incivility in the work place. This presentation will outline TeamSTEPPS® from AHRQ to help nurses prepare for these difficult conversations.
In partnership with the QSEN Task Force: Academic Clinical Practice.
- List TeamSTEPPS® de-escalation techniques.
- Identify ways to implement conflict resolution as it relates to incivility in the workplace.