Mastering Patient & Family Education: A Healthcare Handbook for Success

Patient and family health education (PFE), defined as any set of planned educational activities designed to improve patients’ health behaviors and health status, is an imperative aspect of modern-day caregiving.

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Patient and family health education (PFE), defined as any set of planned educational activities designed to improve patients’ health behaviors and health status, is an imperative aspect of modern-day caregiving. Its primary objective is to help patients and families understand their rights and responsibilities for care, treatment, and services. However, every patient’s health, situation, and care are different. And, differing standards and constantly changing improvement requirements can be problematic. As a result, nurses and other hospital caregivers often struggle to find the best way to educate patients and families.

Mastering Patient & Family Education presents a model that moves PFE to a central part of a health system. Author Lori C. Marshall will guide you through every step of the process-from building a strong foundation for self-care management, to maximizing knowledge transfers through tools and technology, to establishing a health system approach for patient and family education. Using the tools and resources in this book, nurses and healthcare professionals can better educate patients so they can actively participate in their treatment and ultimately improve outcomes.

Coverage includes:

  • Interprofessional education strategies
  • Simulation and telehealth for patient education
  • Augmentative and assistive communication needs
  • Documentation processes and systems
  • PFE department creation
  • Measurements and outcomes
3rd Place 2016 AJN Book of the Year
Mastering Patient & Family Education: A Healthcare Handbook for Success Awarded third place in the 2016 AJN Book of the Year Awards in the Community-Public Health-Home Health category.
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About the Author

Lori C. Marshall, PhD, MSN, RN, is Administrator of Patient Family Education and Resources at Children’s Hospital Los Angeles (CHLA). Aside from her role at CHLA, she is Assistant Adjunct Professor at the University of California, Los Angeles School of Nursing and Assistant Professor at the Price School of Public Policy and Keck School of Medicine at the University of Southern California. Marshall has more than 39 years of experience in healthcare with a background in home-health agencies and outpatient clinics. She is a frequent speaker on team building and patient and family education at the national and international level.