In hectic and stressful environments, such as hospitals, the incidence of violence takes its toll on nursing staff. When situations become volatile, when tempers rise, and situations become unbearable, nurses can use strategies such as training in how to hold critical conversations, to prevent disruptive and harmful behaviors. This course will provide nurses with the knowledge and tools to appropriately react to a crucial conversation when under stress. Using adult learning principles, nurses will be educated on creating a safe environment to hold a crucial conversation so that true dialogue and communication can occur in the high stressed, high paced environments.
- Recognize disruptive behaviors associated with incivility and bullying
- Identify when a conversation has become critical
- Describe the steps involved with having a critical conversation
- Employ critical communication skills to prevent and manage a critical situation
About the Authors:
Laura Dzurec, PhD, RN, PMHCNS-BC, ANEF, FAAN currently is Dean of the School of Nursing at Widener University, Chester, Pennsylvania, USA. She is a Fellow in the National League for Nursing’s Academy of Nursing Education and the American Academy of Nursing. Her use of qualitative, mixed methods, and post-structuralist approaches to study core consistencies of workplace bullying affronts occurring across multiple settings has extended understanding of this complex phenomenon and contributed to building more effective ways to address it.
Cheryl Dellasega, PhD, MNS, CRNPis a relational aggression expert, and the author of six books on issues affecting women. Dr. Dellasega’s writing and teaching offer essential insights into the different conflicts that arise in female-to-female relationships. As a Professor of Humanities in the College of Medicine and Professor of Women’s Studies at The Pennsylvania State University, Dr. Dellasega is actively involved in medical education (teaching, research, and leadership). She also conducts research on psychosocial issues and leads community outreach efforts. She is an international expert on family relationships and completed a visiting professorship in Sweden.
Matthew S. Howard, MSN, RN, CEN, CPEN, CPN currently serves as the Director of Educational Resources at Sigma and as a part time staff nurse in the emergency department at Eskenazi Health in Indianapolis, IN. His career has taken him from stretcher-side nursing to academia and back. His clinical background includes emergency, flight, and trauma nursing, and several leadership positions. He currently serves on several international nursing associations including Sigma’s Alpha Chapter and as a board member of the International Network for Doctoral Education in Nursing. He also serves on multiple committees for the Emergency Nurses Association.
Patricia Gillen, PhD, RN, RM, FHEA is currently working in a joint post between the Southern Health and Social Care Trust (SHSCT) and Ulster University as Head of Research and Development for Nurses, Midwives and AHPs/ Lecturer. She is a registered nurse and midwife who has worked across a range of clinical settings, been a delivery suite sister and managed a rural maternity unit. Her PhD research focused on the nature and manifestations of bullying in midwifery and she led a Cochrane Review on interventions to prevent bullying in the workplace. She was a registrant member of the Nursing and Midwifery Council Midwifery Committee and has completed two terms as Chair of the Board of the Royal College of Midwives. She has led and collaborated on a number of research and development projects with colleagues from the UK, Republic of Ireland, Austria, Denmark, Switzerland and the US, has presented at local, national and international conferences and published via a range of media including peer review and professional journals.
Jennifer Embree, DNP, RN, NE-BC, CCNS is a nurse executive with many years leadership experience, Jennifer Embree is a national and international speaker on leadership and lateral violence in nursing. A Clinical Assistant Professor at Indiana University School of Nursing, Dr. Embree is jointly appointed to Eskenazi Health as their Magnet Coordinator.
Joanne Navarroli, MSN, RN, CEN is a RN with 25+ years of experience in a busy cutting-edge Level I Trauma Center, Joanne has worked in various roles over the years including staff/trauma, charge, preceptor, & educator. Joanne has spoken on emerging trends in emergency nursing at state/national nursing conferences and recently authored Cardiovascular Emergencies chapter for the Emergency Nursing Core Curriculum. Joanne holds a Master’s Degree in Nursing Education and is an active member of the Emergency Nurses Association.
Cheri Clancy, MSN, RN, NEA-BC, CPXPis a patient experience leader, author, and speaker. She is the founder of Cheri Clancy & Associates, LLC, a coaching and training firm that uses hard science as a catalyst for soft skill leadership development. Cheri has published numerous articles on leadership topics and published her first book with Sigma, titled Critical Conversations in Healthcare: Scripts and Techniques for Improving Interprofessional and Patient Communications.
Cynthia Clark, PhD, RN, ANEF, FAAN is an award-wining professor, Strategic Nursing Advisor for ATI Nursing Education, Professor Emeritus, and Founder of Civility Matters®. She is a fellow in the American Academy of Nursing and the NLN Academy of Nursing Education and co-chaired the American Nurses Association Professional Panel on Incivility, Bullying, and Workplace Violence. Her theory-driven interventions, empirical measurements, theoretical models, and reflective assessments provide best practices to foster civility and healthy work environments around the globe.
Monica Kennison, EdD, MSN, RN currently serves as the Susan V. Clayton Chair of the Baccalaureate Nursing Program and Professor at Berea College. For the past ten years she has collaborated on presentations, publications, and research related to reflective and expressive writing.