This course is available for FREE to Sigma Members.
Delivering high quality patient care is more challenging and complex than ever before. Despite these challenges, as nurse leaders we must strive for excellence to ensure patients receive the best care. Join me as we discuss tools, strategies, and behaviors of high reliability organizations to achieve zero patient harm.
This course will retire after 10 November 2025.
After participating in this course, learners will be able to:
- Increase nurse leader's self-efficacy and knowledge of high reliability organizations
- Identify and describe key characteristics of high reliability organizations related to culture, leaders, and caregivers
- Increase nurse leader's knowledge of tools, behaviors, and skills to build a highly reliable organization
Stephanie A. Boyd, DNP, RN
Stephanie Boyd is the Senior Director of Safety, Quality and Patient Experience for Cleveland Clinic's Northern Ohio region and is also responsible for enterprise-wide publicly reported data. Stephanie is a Doctor of Nursing Practice graduate of Vanderbilt University's School of Nursing. Stephanie has a passion for nursing leadership and improving the safety culture for both patients and caregivers.