Sigma Marketplace utilizes many outstanding suppliers. Depending on the provider and availabilty of the item(s) selected, your purchase may be shipped in multiple shipments.
Orders placed after 12PM EST will be transmitted to the vendor for processing on the next business day (Monday - Friday, excluding holidays)
Once transmitted, depending on the availabilty of item(s) selected, orders ship from the vendor within 1 - 2 business days.
|US P.O. Box||APO/FPO/ DPO Military Address||International|
(After processing from the vendor 1-2 business days)
|5-10 business days after processing depending on location||5-21 business days depending on the location||5-21 business days depending on the location|
|YES (limited)||YES (limited)|
|Additional Information||-Your package(s) may be subject to the customs fees, taxes, and import duties imposed by the destination country.|
*Please note: As USPS service has very limited traceable information available.
International orders maybe subject to customs, duties, taxes and other charges. Sigma is not responsible for charges and assume no responsibilty for undelivered shipments or returns because of this.
Please ensure that the shipping address is complete and correct before submitting your order.
Orders regardless of requested service are shipped 1-2 business days after the vendor has processed your order.
(after 1-2 business days of processing from the vendor)
|1 to 10 business days depending on location||
2 business days
1 business day
Delivery guarantee: Sigma Marketplace assumes no responsibility for missed delivery due to unforeseen issues by the carrier. See selected carrier for delivery guarantee & exclusions.
Please note the following:
Contact customer service
Request a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA).
Ask for the CORRECT RETURN ADDRESS to which the return package should be sent.
We have several different product providers so it is extremely important to obtain the correct return address for your items. In some cases you may receive multiple RMA numbers based on returned items.
Prepare package for return, write the RETURN ADDRESS and RMA NUMBER on the outside of the return package. If the RMA number is not present, the package may not be accepted by the provider, and it will be returned to you or may delay the processing of your return.
Complete the bottom portion of the RETURN POLICY FORM that was included with your original order, and place this along with the PACKING SLIP, inside the box. This will help locate your request and continue processing the return as requested.
Mail the package
It is HIGHLY recommended a trackable service be used. Sigma is not responsible for lost returns and Proof of Delivery (POD) by the carrier will be required if a return claim is unable to be located by the vendor as received. No refunds or replacements will be honored without this.
Once your return has been received by the vendor. Please allow up to 30 days for Sigma to receive notification from the vendor, verify the requested return & complete the processing of your refund or exchange.
US/Canada call 888.654.4968
International call +1.317.687.2256
Monday through Friday
8:00 a.m. - 5:00 p.m. EST